Revised Booking Policies July 2026Cancellation, Rescheduling, and Late Arrival Policy
These conditions apply to private tours, shopping appointments, consulting sessions, and other custom services booked with me. All deadlines are based on Paris local time.Cancellations by the Client
Clients may cancel their appointment for a full refund by sending a cancellation request by email at least 72 hours before the scheduled start time. Cancellations made less than 72 hours before the scheduled start time are non-refundable. However, when possible, I may offer a rescheduled appointment at my discretion, subject to availability.
No-shows are non-refundable.
All cancellation requests must be sent by email.Rescheduling by the Client
Clients may request to reschedule their appointment at no cost by sending a request by email at least 72 hours before the scheduled start time.Rescheduling is subject to availability.
Requests made less than 72 hours before the scheduled start time are not guaranteed and may be treated as a late cancellation.Changes to the Number of Participants
Clients may request to add or remove participants by email at least 48 hours before the scheduled start time, subject to availability and any applicable price adjustment.
If participants are removed less than 48 hours before the scheduled start time, no partial refund will be provided.Late Arrivals
Clients are responsible for arriving on time at the agreed meeting point or being available at the agreed start time. If a client is late, the appointment may be shortened and no partial refund will be provided.
If a client is more than 20 minutes late and has not contacted me, the appointment may be treated as a no-show and no refund will be provided.Weather
Tours and outdoor appointments continue in light rain or ordinary weather conditions.
If weather conditions are unsafe or make the appointment impossible, I will make reasonable efforts to reschedule the appointment. If rescheduling is not possible, the client may receive a refund for the service fee paid.Restaurant Reservations and Third-Party Reservations
As part of the service, I may assist with restaurant reservations or recommendations.
Restaurant reservations are subject to the restaurant’s own rules, availability, cancellation policy, deposit policy, and no-show policy.
Clients are responsible for any restaurant charges, deposits, cancellation fees, no-show fees, or minimum-spend requirements charged directly by the restaurant.
I do not purchase museum tickets, attraction tickets, transport tickets, or other third-party tickets on behalf of clients unless separately agreed in writing.Cancellations or Changes by the Service Provider
If I need to cancel an appointment for a reason within my responsibility, including illness, scheduling error, or unavailability, the client may choose either a full refund or a rescheduled appointment, subject to availability.
If an appointment cannot take place due to circumstances outside my reasonable control, such as unsafe weather, strikes, major transport disruption, public safety concerns, unexpected closures, or other serious events, I will make reasonable efforts to adapt or reschedule the appointment.
If the appointment cannot reasonably be adapted or rescheduled, the client may receive a refund for the service fee paid.Refunds
Approved refunds will be processed within 10 business days using the original payment method where possible.Acceptance of Conditions
By booking or paying for a service, the client confirms that they have read and accepted these conditions.